Our Returns Policy - Terms & Conditions
Please keep your email confirmation for anything you buy from us. It will ensure we can help you, if you need return an item.
If you buy a product and wish to return it please contact us:
- In the first instance by emailing us at firstname.lastname@example.org, by calling us on 01664 569457* or in writing to us at Aten Lighting, Unit 14 North street, Melton Mowbray, Leicestershire, LE13 1NL returning the item.
- Alternatively, returning the product to our factory Unit at the above address (you will need to bring your sales advice and the credit/debit card used for payment)
This is subject to the following conditions:
- The product must be unused and returned in the original packaging along with a copy of the order note.
- Please obtain proof of postage as we will except no responsibility for items lost in the post.
- Orders which are made to your requirements may not be exchanged or refunded
- You will receive a full refund of the price paid less delivery charges within 30days of receipt of the item.).
- If you return a part of an order, we will recalculate any applicable delivery charge for the remaining part of the order and also deduct this from the refund.
- Refunds can only be credited back to the original payment method.
- We reserve the right to refuse a return or to require proof of identity.
- We do not pay for the cost of return unless the item is faulty.
Your consumer rights are not affected
If you would like to exchange an item please state the colour and the size of the item you would like. Cost differences can only be debited from or credited to the original payment method.
If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please contact us to arrange.
*Lines are open 9am to 4pm weekdays.