Terms & Conditions

Terms & Conditions

Last updated: 23 July 2026

1. About Aten Lighting

This website is operated by Aten Lighting.

Our business address is:

Unit 14 North Street
Melton Mowbray
Leicestershire
LE13 1NL
United Kingdom

In these terms, “Aten Lighting”, “we”, “us” and “our” refer to the business identified above. “You” and “your” refer to the person or business purchasing goods from us.

Please read these terms carefully before placing an order. By placing an order through our website, you agree to these terms.

2. Consumers and Business Customers

A consumer is an individual purchasing goods wholly or mainly for purposes outside their trade, business, craft or profession.

A business customer is anyone purchasing goods wholly or mainly for business purposes. Certain statutory rights and cancellation provisions apply only to consumers. Where a provision applies only to consumers or business customers, this is stated below.

Opening or using a trade account does not by itself determine whether a purchase is a business purchase. The purpose for which the goods are purchased will be considered.

3. Products and Product Information

We take reasonable care to ensure that product descriptions, photographs, dimensions and specifications are accurate. Product images are illustrative, and colours or finishes may appear slightly different depending on screen settings, manufacturing batches or the materials used.

Minor variations may occur where goods are assembled, cut, wired or prepared to order, provided that these do not materially affect the product’s performance or suitability for its stated purpose.

All products are subject to availability. We may make minor changes where necessary to comply with legal or safety requirements or to introduce technical improvements that do not materially affect the product.

4. Prices and VAT

All prices are shown in pounds sterling (GBP) and include UK VAT where applicable.

Orders delivered to Jersey or Guernsey are treated as exports outside the UK VAT area. UK VAT is not charged, and product prices will be adjusted automatically when the applicable delivery country is selected at checkout.

The recipient is responsible for any local GST, import taxes, customs charges or carrier clearance fees that become payable. These charges are not collected by Aten Lighting unless expressly stated during checkout.

We may change our prices at any time, but this will not affect an order that we have already accepted.

If a pricing, product-description or delivery-charge error is discovered before an order is accepted, we will contact you and give you the opportunity to proceed at the correct price or cancel the order.

5. Placing and Accepting Orders

After placing an order, you will receive an email acknowledging receipt. This acknowledgement does not constitute acceptance of your order.

A contract is formed when we send confirmation that the goods have been dispatched, unless we expressly confirm acceptance at an earlier time.

Before accepting an order, we may decline or cancel it where:

  • payment has not been authorised;
  • a product is unavailable;
  • there is an error in the price, description or delivery charge;
  • we cannot deliver the goods to the address supplied;
  • we reasonably suspect fraud, misuse or unlawful activity; or
  • accepting the order would breach a legal or regulatory requirement.

If payment has already been taken for an order that we do not accept, we will refund the amount paid using the original payment method.

6. Payment

Payment must be made using one of the methods offered during checkout, unless separate credit terms have been agreed in writing with a business customer.

Payments are processed securely by third-party payment providers such as Stripe, PayPal or other providers displayed at checkout. We do not receive or store your complete payment-card details.

You confirm that you are authorised to use the payment method supplied.

7. Delivery

Available delivery methods, charges and estimated timescales are set out on our Delivery Information page.

Delivery availability depends on the destination, parcel dimensions, weight and products ordered. Products over 80cm long and certain other bulky products cannot be sent using Royal Mail and require a suitable courier service.

You are responsible for providing a complete and accurate delivery address and appropriate contact details. Please contact us promptly if you discover an error. We cannot guarantee that an address can be changed after an order has been dispatched.

Unless a different period has been agreed, consumer orders will be delivered without undue delay and normally within 30 days after the contract is formed.

Delivery dates and times are estimates unless we have expressly agreed to use a guaranteed service. We will contact you if a material delay becomes known.

For deliveries to Jersey and Guernsey, customs processing may affect the delivery time. The recipient is responsible for paying any applicable local GST, import taxes or carrier clearance charges.

8. Delivery Risk and Ownership

For consumer orders, goods remain at our risk until they are delivered into your physical possession or the possession of a person identified by you to receive them.

If you independently arrange a carrier that was not offered or arranged by Aten Lighting, risk may pass to you when the goods are handed to that carrier.

For business customers, risk passes upon delivery to the stated delivery address or, where the business customer arranges collection or its own carrier, when the goods are collected from us.

Ownership of goods passes to a consumer when we receive payment in full. For business customers, ownership does not pass until we have received payment in full for the goods and all other sums due to us.

9. Consumer Cancellation Rights

If you are a consumer purchasing online, you will normally have the right to cancel your order without giving a reason, subject to the exceptions explained in section 10.

The cancellation period ends 14 days after the day on which you, or a person nominated by you other than the carrier, receives the goods. Where an order is delivered in separate instalments, the period ends 14 days after receipt of the final item or instalment.

To exercise this right, you must clearly tell us that you wish to cancel. You may contact us by email or post or use the model cancellation form at the end of these terms.

You must send eligible goods back within 14 days after notifying us of the cancellation.

You are normally responsible for the direct cost of returning unwanted goods. We recommend using an appropriately insured and tracked service.

10. Made-to-Order and Customer-Specification Products

Certain Aten Lighting products, including cut-length LED strips and made-to-order light bars, are individually manufactured or prepared after an order is placed. We do not hold these products as finished goods in every available configuration.

Cut-Length LED Strips

Our LED strip is stocked in bulk reels, normally up to 5 metres long, rather than as finished individual lengths fitted with cable.

When you order a made-to-order LED strip, we cut the strip from the bulk reel to the length you select, cut the cable to your selected length and solder, seal or otherwise finish the product as required. The finished strip is manufactured to the combination of specifications selected in your order.

This applies even where commonly requested strip and cable lengths are displayed as selectable options on the product page. These options describe the specifications available; they are not necessarily finished products held in stock.

Made-to-Order Light Bars

Our made-to-order light bars are individually manufactured after an order is placed. We cut the aluminium profile and LED strip to the selected length, prepare the other components, cut and solder the cable and glue and permanently assemble the parts to produce the finished light bar.

The completed light bar is therefore manufactured to the combination of specifications selected in your order and cannot normally be dismantled or returned to stock in its original component form.

Cancellation Exclusion

The statutory right to cancel does not apply to goods made to a consumer’s specifications or which are clearly personalised. This includes, where applicable:

  • LED strip cut from a bulk reel to the length selected by the customer;
  • LED strip or lighting fitted with the customer’s selected cable type or cable length;
  • light bars manufactured to the customer’s selected length, light colour, finish, switch arrangement, cable length or connection arrangement;
  • products that are cut, soldered, joined, sealed, glued, drilled, assembled or otherwise altered to fulfil the customer’s order;
  • custom combinations that are not held as finished products in stock; and
  • products manufactured or modified in accordance with individual instructions supplied by the customer.

Because these products are made to the specifications selected in your order, they cannot normally be cancelled or returned simply because you have changed your mind.

If you contact us before manufacturing or preparation has begun, we may agree to cancel the order at our discretion. However, we cannot guarantee cancellation because preparation may begin shortly after an order is accepted.

We may also agree to accept a made-to-order product back at our discretion, but we are not obliged to do so where the statutory cancellation right does not apply.

This restriction does not apply to a standard finished product supplied from stock that has not been cut, wired, assembled or otherwise altered for the customer.

Nothing in this section affects your legal rights if a made-to-order or customer-specification product is faulty, damaged, incorrectly manufactured or not as described.

11. Refunds Following Consumer Cancellation

Where a consumer validly cancels and returns an eligible order in full, we will refund:

  • the price paid for the returned goods; and
  • the cost of our least expensive standard delivery service, where an outbound delivery charge was paid.

If you selected an enhanced, premium or express delivery service, we are not required to refund the additional cost above our least expensive standard delivery service.

If only part of an order is returned, the original delivery charge will not normally be refunded unless the returned goods were faulty or a separate delivery amount was charged specifically for those goods.

We may make a reasonable deduction from the refund for any reduction in value caused by handling beyond what would reasonably be permitted when examining goods in a shop.

We may withhold the refund until we have received the goods or you provide satisfactory evidence that they have been returned.

We will make the refund without undue delay and no later than 14 days after receiving the returned goods or satisfactory evidence that they have been sent back, whichever occurs first.

Refunds will normally be made using the original payment method unless otherwise agreed.

12. Faulty, Damaged or Misdescribed Goods

Goods supplied to consumers must be of satisfactory quality, fit for any purpose made known to us and as described.

If goods arrive damaged, are faulty or are not as described, please contact us as soon as reasonably possible with your order details and, where helpful, photographs, videos, test results or other information showing the problem.

We may ask you to carry out reasonable and safe diagnostic checks or provide information about the installation, power supply, controller and wiring so that we can identify the cause of the problem. You will not be required to perform unsafe work or checks requiring specialist skills.

Consumers may have a short-term right to reject faulty goods within 30 days. After this period, repair or replacement will generally be the initial remedy, followed where applicable by a price reduction or final right to reject.

We will meet reasonable return costs where goods are confirmed as faulty, damaged on delivery, incorrectly supplied or misdescribed.

Nothing in these terms limits any statutory rights or remedies available under the Consumer Rights Act 2015 or other applicable consumer law.

13. Installation, Testing, Use and Compatibility

Our lighting and electrical products must be installed and used in accordance with their product descriptions, supplied instructions and stated voltage, polarity, current, load, environmental and ingress-protection limitations.

Installation must be undertaken by someone with suitable knowledge and competence. Where work is subject to electrical, vehicle, marine, building or other safety regulations, an appropriately qualified person should be used.

Before installation, you must check that:

  • the product is suitable for the intended application and environment;
  • the supply voltage and polarity are correct;
  • drivers, controllers, dimmers, switches and power supplies are compatible;
  • the circuit, cable sizes, connections and protective devices are appropriately rated;
  • the product has not been damaged during delivery or preparation; and
  • the selected product dimensions, light colour, output and other specifications are suitable.

Products should be inspected and tested before permanent installation, cutting-in, bonding, sealing, decorating around them or installing them in a location where removal would cause significant labour or material costs.

LED strips and other exposed electronic products can be delicate. They must not be excessively bent, twisted, pulled, crushed or installed across sharp edges or surfaces that may cause damage. Cables and soldered connections must not be used to support the product or subjected to excessive strain.

Cutting, soldering, modifying or attempting to repair a product may affect your ability to return it and may invalidate any applicable warranty where the modification caused or contributed to the fault.

We are not responsible for faults or damage caused by:

  • incorrect or unsuitable installation;
  • an incompatible, unstable or unsuitable power supply, driver, controller, dimmer or switch;
  • excessive voltage, reversed polarity, overloading or short circuits;
  • undersized cabling, poor connections or inadequate circuit protection;
  • unauthorised modification or attempted repair;
  • water, condensation or moisture exposure beyond the product’s stated ingress-protection rating;
  • mechanical damage, excessive strain, bending, twisting or overheating;
  • use outside the product’s specified operating conditions; or
  • misuse or failure to follow supplied instructions.

The customer is responsible for confirming that products are compatible with their system unless Aten Lighting has expressly advised that a particular combination is suitable based on complete and accurate information supplied by the customer.

Nothing in this section excludes responsibility for faulty goods, inaccurate or misleading advice given by us, negligence or any liability that cannot lawfully be excluded.

14. Business Customers

Consumer cancellation rights do not apply to purchases made wholly or mainly for business purposes.

Business customers should inspect goods promptly after delivery and notify us within a reasonable time of any visible damage, shortage or incorrect item. This does not remove any rights relating to defects that could not reasonably have been identified during an initial inspection.

Unless agreed otherwise in writing, quotations are valid for 30 days, payment is required before dispatch and delivery times are estimates rather than contractual deadlines.

A business customer must not deduct or withhold payment because of a disputed amount unless it has a legal right to do so or we have agreed the deduction in writing.

Where goods are supplied on agreed credit terms, payment must be made by the due date shown on the invoice. We reserve the right to suspend further deliveries if an amount becomes overdue.

Until ownership has passed to a business customer, the customer must keep the goods identifiable, take reasonable care of them and not dispose of them other than in the ordinary course of business.

15. Liability

Nothing in these terms excludes or limits liability for:

  • death or personal injury caused by negligence;
  • fraud or fraudulent misrepresentation;
  • breach of statutory consumer rights;
  • liability under applicable defective-product legislation; or
  • anything else that cannot lawfully be excluded or limited.

If you are a consumer, we are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable.

We supply products to consumers for private use. If a consumer uses a product wholly or mainly for commercial or business purposes, we will not be liable for loss of profit, revenue, business, contracts, opportunity or business interruption.

For business customers, to the fullest extent permitted by law, we will not be liable for indirect or consequential loss or for loss of profit, revenue, business, contracts, opportunity, anticipated savings, goodwill, production or business interruption.

Subject to liabilities that cannot lawfully be limited, our total liability to a business customer arising from an order will not normally exceed the total price paid for the goods giving rise to the claim. This limitation applies only to the extent that it is reasonable and legally enforceable.

We will not normally be responsible for the cost of removing, accessing or reinstalling a product unless this is required by law or expressly agreed by us in writing.

16. Events Outside Our Reasonable Control

We are not responsible for delays or failures caused by circumstances outside our reasonable control, including severe weather, industrial disputes, carrier disruption, customs delays, interruption of transport networks, fire, flood, epidemic, failure of utilities or telecommunications, or government action.

This does not affect a consumer’s legal rights where goods are not delivered within the agreed time or within a reasonable period. If a delay is likely to be substantial, we will provide appropriate information and, where required by law, an opportunity to cancel.

17. Intellectual Property

Unless otherwise stated, the text, photographs, graphics, branding and other content on this website belong to Aten Lighting or are used with permission.

This content may not be copied, reproduced, distributed or used commercially without our prior written permission, except where permitted by law.

18. Privacy

We process personal information in accordance with our Privacy Policy. The policy explains what information we collect, why we use it, how long it is retained and the rights available to you.

19. Complaints

If you have a complaint about an order or product, please contact us using the email address or telephone number in section 1.

Please provide your order number and a clear description of the issue so that we can investigate it promptly. Where relevant, we may request photographs, videos or reasonable information about the product and its installation.

We will try to resolve complaints directly and fairly. Nothing in this section prevents a consumer from using any other dispute-resolution or legal remedy available to them.

20. Governing Law and Jurisdiction

These terms and any contract between us are governed by the laws of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you will also benefit from any mandatory protections provided by the laws of your country of residence and may bring proceedings in your local courts where applicable.

Business customers agree that the courts of England and Wales will have exclusive jurisdiction unless we agree otherwise in writing.

21. General Provisions

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

If we do not immediately enforce a right under these terms, this does not mean that we have waived that right.

No person other than you and Aten Lighting has any right to enforce these terms, except where the law expressly provides otherwise.

We may transfer our rights and obligations under these terms to another organisation. We will tell you if this happens and will ensure that it does not affect your rights under the contract.

You may only transfer your rights or obligations under these terms to another person if we agree in writing or where the law otherwise allows.

We may update these terms from time to time. The terms applying to an order will be those made available when the order was placed.