Delivery Information

Delivery Charges

Standard Delivery

Standard delivery in the UK is £2.50 for all orders under £25 delivery. For orders over £25 delivery is free and is sent by Royal Mail. The expected delivery time is 3-5 working days. Please note that during the Christmas period and bank holidays delivery times may be longer (up to 10 working days).

Please note we deliver on working days only, we do not deliver on Saturday or Sunday. Where orders are placed at a weekend or on an English bank holiday, they will be treated as if received the morning of the next working day.

When Will My Order Arrive?

We aim to dispatch goods within 2 working days of receiving the order. If you require the goods urgently we can provide speedier delivery, please contact us for the options.

For made to order items such as LED flexi strip please allow at least 48 hours before dispatch.

Overseas Delivery (Republic of Ireland, Europe and Rest of the World)

We deliver to Europe and Worldwide using Royal Mail Airmail. The cost of delivery is dependent on the weight of the package and will be calculated at checkout.

Larger Parcels to overseas are normally sent by courier and vary according to size and weight. Please email us for further information for larger orders.

Our Returns Policy - Terms & Conditions

Please keep your email confirmation for anything you buy from us. It will ensure we can help you, if you need return an item.

Products Delivered To You

If you buy a product and wish to return it please contact us:

  • In the first instance by emailing us at info@atenlighting.co.uk, by calling us on 01664 569457* or in writing to us at Aten Lighting, Unit 14 North street, Melton Mowbray, Leicestershire, LE13 1NL returning the item.
  • Alternatively, returning the product to our factory Unit at the above address (you will need to bring your sales advice and the credit/debit card used for payment)

This is subject to the following conditions:

  • The product must be unused and returned in the original packaging along with a copy of the order note.
  • Please obtain proof of postage as we will except no responsibility for items lost in the post.
  • Orders which are made to your requirements may not be exchanged or refunded
  • You will receive a full refund of the price paid less delivery charges within 30days of receipt of the item.).
  • If you return a part of an order, we will recalculate any applicable delivery charge for the remaining part of the order and also deduct this from the refund.
  • Refunds can only be credited back to the original payment method.
  • We reserve the right to refuse a return or to require proof of identity.
  • We do not pay for the cost of return unless the item is faulty.

Your consumer rights are not affected

Exchanges

If you would like to exchange an item please state the colour and the size of the item you would like. Cost differences can only be debited from or credited to the original payment method.

Faulty Products

If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please contact us to arrange.

*Lines are open 9am to 4pm weekdays.